Can I have my order rushed?
Absolutely. We offer expedited shipping at checkout and if you are local to Los Angeles, we can deliver via
Since this is a gift, can I request a specific delivery date?
We are happy to work with you to make sure that your gift is received within a certain window of your desired
date. Email us at firstname.lastname@example.org and
we'll work with you to make this happen.
When will I get my order?
Typically, orders take 2 days to process and 2-6 days to ship via standard ground shipping, depending on your ship to location. If you’re in a pinch, email us at email@example.com, and we’ll see what we can do.
If you select one of our expedited shipping options, we will fulfill orders placed before 2pm PST the same business day, otherwise they will be fulfilled the next business day.
Shipping Method Duration
-FedEx Ground Shipping: 2-6 Business Days
-FedEx Express: 3 Business Days
-FedEx 2 Day: 2 Business Days
-FedEx Standard Overnight: 1 Business Days
-Local Messenger (LA only): Orders placed by 1PM will be delivered Within Day
-Local Messenger (LA only) with Fresh Florals: 1-2 Business Days
How much does expedited shipping cost?
Expedited shipping costs vary depending on the weight and size of the gift you choose as well as your final destination. Upon checkout, you’ll be able to see the pricing options.
My tracking number says the gift was delivered, but my recipient never got it.
If a box is delivered according to your tracking but the recipient didn’t get it, our customer care team will do everything in our power to locate it by calling the carrier and even the intended delivery building to give you all the information you need. Beyond that, unfortunately this is a rare situation that’s out of our control, and could be attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we’d be happy to the same on our end!
Do you offer local LA pick up?
We’ve temporarily halted our pick-up option as we expand in our new workspace. We’ll be back in the pick up business soon enough though, so stay tuned!
What is the local messenger delivery turnaround?
Local messenger orders placed before 1pm are delivered that same day unless they include fresh flowers. We need at least a 24 hour notice for all Fresh Florals. We can always accommodate if you have a specific delivery date, which can be included in the comments.
Do you ship internationally?
We do ship internationally.
Can you include a personalized note in my order?
Yes, we can include your personal note - simply write it in the box when you check out. Your sentiment is handwritten on a note card and placed within your box when shipped.
Help, I accidentally supplied the incorrect information––can I make changes to my order?
We understand that you may need to make some changes to your order such as incorrect address or name. We will do our best to accommodate if we have not already sent your order out (our processing time is 1-2 business days). Please email us at firstname.lastname@example.org and we’ll do everything we can to help.
What is your return policy?
At Simone LeBlanc, it is our passion to make giving and receiving gifts a beautiful experience.
We unconditionally guarantee the presentation and quality of our gifts upon delivery, and we are here
to make certain that you and your recipients are 100% satisfied. If a gift we’ve sent does not live up
to these high standards, please contact us at email@example.com
and we’ll do all we can to make it right.
My box is a gift, I don’t want a receipt or any prices shown to the recipient.
We never include receipts or packing slips inside our shipments. We guarantee that your recipient will never receive a package that has pricing listed anywhere.
How can I track my order?
Once you place your order online, you will receive an order confirmation emailed to your address which will include a tracking number.
Will my recipient receive anything via email so they are alerted that a gift is on it’s way?
Nope! Our process allows for the recipient to be surprised at their gift delivery - unless you reach out to them on your own. They do not receive any details from us except the actual gift.
Gift Boxes + Gifting Services
Can I customize my box?
We love to create custom boxes. Please email us to find out more about our minimums and how we can work
Can I order multiple gift boxes?
Yes. We specialize in quantity orders. Please take a look at our Gifting Services page and feel
free to email us with any questions.
Can you add my logo to my gift box or do you create private label boxes?
Yes, we can create specially branded gift boxes for your company, special event or organization in
multiple quantities. Please take a look at our
Gifting Services page and feel free to email us with any questions.
Can we collaborate on a gift box?
We would love to hear your thoughts on collaborating. We choose a select number of collaborations
annually and are interested in hearing from you. Please email Dani:
How do your gifting services work?
Please take a look at our
Gifting Services page.
Do you have boxes for Him?
Yes! We have a finely curated selection of gift boxes for Men here.
Customer Service Hours
Please note our business hours are
Monday - Friday 8AM - 6PM PST
We promise we’ll get back to you promptly–
your gifting needs are always on our minds!